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Appointment options – In person or Zoom

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HSC is committed to delivering our services in person at our offices and in the community as safely as possible.  When this is not an option, services can be done via as a video service using Zoom for Healthcare.  Should you have any questions about which option is best for you, talk to your clinician or call 724-658-3578 and press 2 to reach out scheduling staff.

If you will be using video for your appointment, here are the instructions for Zoom so you are ready and can connect at your scheduled time.

ZOOM – How to JOIN an HSC meeting

The Human Services Center is utilizing Zoom for Healthcare software to conduct HIPAA Compliant virtual appointments during COVID-19.  

  • To use Zoom, you need Internet access and a computer or smartphone with a camera, speaker and microphone.   Zoom can use up data quickly, so if you are on a limited data plan be sure to discuss this with HSC Staff! Zoom is not the only way to have your appointment.
  • You do not need to create a Zoom account, but you may need to download the software before your appointment if you have never used Zoom on your phone or computer.

To PREPARE for your appointment:

On your computer, open an internet browser and go to zoom.us.  Click on JOIN a MEETING and follow the prompts to download Zoom Meeting software.  When that is done, close out of the website and software.

On your smartphone, open the internet browser and go to zoom.us.  Follow the prompts to download the Zoom App to your phone.  When that is done, close out of the website and app.

To JOIN your appointment:

HSC Staff will provide your meeting information in one of three ways:  an email invitation, a text invitation, or a phone call at your appointment time telling you the Meeting ID and Password to enter.

  • Email/Text: Click on the link in the invitation for the meeting and follow any prompts
  • Phone call and computer:  Open the Zoom.us website on your computer, choose JOIN A MEETING in the upper right menu, follow any prompts  and enter the Meeting ID and Password.
  • Phone call and smartphone app:  Open the Zoom app on your smartphone, choose JOIN and enter the Meeting ID and Password as provided

For any of these methods, follow all prompts to ALLOW access to your camera and audio.

To TEST your audio and video setup before an appointment:

On your computer or smartphone, go to Zoom.us/test and follow prompts

Troubleshoot Video Issues:

https://support.zoom.us/hc/en-us/articles/201362313

Troubleshoot Audio Issues:

https://support.zoom.us/hc/en-us/articles/201362283

HSC Development Opportunity

HSC is excited to be able to put the vision of the development of boat launch and ADA fishing pier together, but we couldn’t do it without the support of this great community…Thank You, BC3 College Kayak Instructors, Pleasant Hill Historians, Berner International, New Castle Industrial Railroad, New Castle School of Trades, City of New Castle, Hoyt Art + Education, United Way of Lawrence County, Tri-County Cleanways, Visit Lawrence County, New Visions, and all those who provided support…Although we have submitted for the DCNR grant, we will continue to look for partners to be part of this “Community Project”…It takes a community…#HSCcanhelp https://www.ncnewsonline.com/news/local_news/human-services-hopes-to-create-accessible-recreation/article_f8bccfda-67f6-53be-a88f-963e6ec2dffd.html

April Celebrations

Join us in wishing HSC staff members Sherry, Claudia, Barb, Mandy, Tatum, Ed, Kim, Anne, Jen, Maria, Bill, Doris, Tracie, Colton, Dave, Kristen, and Tony a Happy April Birthday!!!

We want to Thank all of our dedicated staff for the work they do everyday, Happy Work Anniversary Brenda, 25yrs; Tracy, 26yrs; Aliza, 2yrs; Connie, 26yrs; Laura, 13 yrs; Tim, 1yr; Peg, 1yr; Marci, 24yrs; Kim, 24yrs; Deena, 1yr; Kyle, 2yrs; Alicia, 30yrs; Brad, 21yrs; and Marc, 2yrs…#HSCcanhelp

World Health Day

HSC Nurses wearing their new mask made by staff member, Shelly. Essential Workers Everyday…We will be with you every step of the way…#HSCcanhelp

Robin, Renee, Paula, and Joni sending Love…

HSC Staff Showing Support and Love..#BlueOutFridays

HSC staff sending warm wishes during the Covid-19 pandemic…We remain open and available the community, while taking necessary precautions to keep staff and you safe…Check out staff and family showing support to all healthcare and human service workers…We will be with you every step of the way…#HSCcanhelp

Covid-19 Update

Press Release:

Human Services Center (HSC) as an essential behavioral health service provider is open Monday through Friday from 8:30 am to 5 pm.  HSC adapted our service delivery to follow CDC and PA Department of Health guidelines for COVID-19.  We encourage you to call HSC at 724-658-3578 to start services. HSC services are being delivered via the use of telehealth or telephone contact to eliminate the need for face to face contact. All Initial Contacts and Intakes will be conducted telephonically until further notice

HSC serves approximately 5000 individuals through our various services. A reminder to those we serve, you are important and we want you to continue with your services via telehealth or telephone contact.  Please contact your treatment team member discuss your behavioral health treatment needs.  HSC staff are reaching out to those we serve to provide support during the need for social distancing. Please don’t hesitate to contact HSC 724-658-3578 with any concerns or need for assistance, our team of behavioral healthcare professionals will assist. BE CALM. BE SAFE. STAY HOME. HSC Crisis Services are available 24/7 for those experiencing a mental health crisis by calling 724-652-9000. YOU MATTER.

COVID-19 Update

Human Services Center (HSC) provides essential services based upon the definition of life-sustaining and medically critical services.  HSC has adapted our service delivery to follow CDC and PA Department of Health guidelines for COVID-19. While our agency remains open, our services are being delivered via the use of telehealth or telephone contact. If someone presents at the agency, we are screening for symptoms of COVID 19 and taking their temperature as per CDC compliance with respiratory precautions. 

For the foreseeable future, Human Services Center is suspending its “Walk-In Initial Contact and Intake” model.  All Initial Contacts and Intakes will be conducted telephonically until further notice. Anyone interested in starting services is to call 724-658-3578 to begin services.

Please contact your treatment team member by phone to discuss your behavioral health treatment needs.  Please note that HSC staff will be reaching out to those we serve to provide support during the need for social distancing. Please don’t hesitate to contact HSC with any concerns or need for assistance, our team of behavioral healthcare workers will assist.

 HSC Crisis Services are available 24/7 for those experiencing a mental health crisis by calling 724-652-9000.

Sanctuary Training

HSC new staff training in The Sanctuary Model. The overall focus of the Sanctuary Model is to address the needs of our clients and staff in a caring, respectful manner, to develop and maintain a welcoming and positive environment, to offer recovery-oriented services that empower individuals to determine their goals and outcomes, and to encourage staff by promoting the Seven Sanctuary Commitments an fostering an atmosphere of personal and professional growth. For further information on the Sanctuary Model go to: http://sanctuaryweb.com/…HSCcanhelp